Using Your PIV Card

Before you get started, make sure your Windows machine has all patches and hotfixes applied.
These instructions will work the same for Chrome, the new Edge, or Internet Explorer. Edge Legacy will work but can be problematic, and Firefox does not work. Internet Explorer will open Citrix automatically, but other browsers will download an ica file that you will need to click to open (see step 9).
Go to VA Citrix Access Gateway - https://citrixaccess.va.gov. (Make sure to bookmark so you can get back to it easily for future connections to CAG. See: things to be aware of)
If you have a PIV card, insert your PIV card into the reader. If you do not, choose the username and password option, enter your username and password.
Login
First time users, install VA CAG Client
- Follow the prompts
Storefront will appear
Choose a desktop or application from the storefront. Learn about the new CAG Desktop Options
For browsers other than Internet Explorer an *.ica file will download once you select an option and will show in the bottom-left of your browser. Click that download to open this file.
Once the desktop opens, if you are not using PIV (PIV exempt), enter your username and password.
If you are you using PIV, wait for the “Sign-in options” to populate under the username password box. Depending on your screen resolution you may have to scroll a little to see this and this could take a few seconds to show up (be patient). Once you see “Sign-in options,” choose that and select the PIV card icon and enter your PIV PIN when prompted.
You’re in! Work, do good things, then sign off the desktop like a normal Windows machine. Close your browser.

Subsequent connections

Go to VA Citrix Access Gateway (if you created a bookmark in the earlier instructions, then just use that. If you haven’t done that, create a bookmark now!)
See: Things to be aware of if you experience problems re-opening Chrome or the new Edge and it automatically taking you to an error page or you experience other errors, like this:
Login - Select the PIV icon and enter your PIN
Choose the appropriate desktop you want to connect to.
Download and open *.ica file
Once the Windows logon screen launches, wait for the username/password screen to give you the “sign on options” prompt. Click that, choose the PIV icon, then enter your PIV PIN.
You’re in! Work, do good things, then when you’re done, sign out of the desktop like a normal Windows machine by clicking the Windows start button, click the 'user icon', and then choosing Sign out. Close your browser.

Things to be aware of:

Clairvia Nurse scheduling system. Confidential Message Line Available to all employees and aligned physicians to report compliance or privacy issues/concerns. EHR Link Remote access to electronic health record. Epic Remote Remote access for Epic. HealthStream (eLearning). Solved by Citrix Secure Workspace Access include: 1. Secure VPN-less access with zero trust network access Unlike a traditional VPN, Citrix Secure Workspace Access is a cloud-based offering that provides secure and contextual VPN-less access with single sign-on (SSO) to on-premises web apps. In addition to SSO, it also provides controls for.

Chrome and Edge may attempt to open the last site you went to based on the browser settings. To prevent this issue, please change this setting to open a New Tab page (preferred) or a specific page when you open a new browser window. If you continue to experience login issues, make sure you exit completely out of your browser (on Macs, click the Apple icon on MacOS's toolbar at the top, then choose 'force quit,' select your internet browser from the list, then click 'force quit.' If you don't see your browser in that list, you've already exited completely, so you can choose 'cancel.')

Sutter Employee Line

Call the S3 Employee Line for assistance at (916) 297-8300 or (855) 398-1631, Monday — Friday, 7:00 am to 5:00 pm.

Team Sutter App

Get the latest news and information on the Team Sutter app! Text 'Sutter' to 75189 to download it on your device. (Message and data rates apply.) See terms and conditions.

Employee Assistance Program
Confidential assistance and access to licensed therapists to help you.

eSelf Service (Lawson)
Update your address, enroll or change your direct deposit, change your tax withholdings, review paycheck records and much more.

Fidelity Investments
Access to your retirement account and online retirement planning tools.

Leave of Absence Bill Pay
If you do not receive enough pay to cover your premium deductions while out on a leave, you are eligible to make payments online.

My Health Online
Manage your health online anytime, anywhere — get test results, request an appointment, renew a prescription, send a secure message and more!
Download for iOS
Download for Android

MySutter Connection
Your 24-hour instant connection to information related to your employment.

SutterSelect
Access to information about your health plan benefits and claims status.

Verification of Employment
UConfirm provides instant employment and income verification.

Clairvia
Nurse scheduling system.

Confidential Message Line
Available to all employees and aligned physicians to report compliance or privacy issues/concerns.

EHR Link
Remote access to electronic health record.

Epic Remote
Remote access for Epic.

HealthStream (eLearning)
Allows employees to participate in required and/or optional courses.

How To Speak About Sutter
Download resources to help you speak and share information.
(Must be on the Sutter network to access)

My Virtual Workspace
Enables quick access from anywhere, while maintaining more secure data.
(Must be previously provisioned by Information Services)

Password Reset
Employees can now reset their own network passwords and set security questions.
(Must be on the Sutter network to access)

PSDP
Find your latest performance evaluation and development plan.

Employee Wellness Programs

SutterSelect Well-Being Program

SutterSelect offers a comprehensive well-being program with tools and resources to help you enhance your overall well-being. As a SutterSelect member, you have access to well-being activities, challenges, events, newsletters and rewards.

Live Well for Life

Ahss Clairvia From Home

Live Well for Life is a comprehensive wellness program that assists you in achieving your personal health and wellness goals. Only for employees that belong to one of the following union groups: ABSMC CNA, CHEU, Unite HERE 2850, OPEIU L29, STCH CNA, SCAH CNA, PAMF ESC L20 APCs only, MPMC OEIU L39

Advent Health Clairvia From Home

Not all affiliates offer the same benefit plans or utilize the same benefit applications. Please check with your affiliate should you have questions.

Citrix Access To Clairvia From Home